✈️ Project Name: Airlines Customer Care Inbound Process
We are offering details of the Airlines Customer Care Center Project. The process is purely inbound, focused on handling customer care inquiries, complaints, and query resolutions for multiple airlines.
📝 Work Description
Agents will handle incoming calls related to:
- Customer inquiries about airline services
- Complaints and issue resolution
- Assistance with queries and passenger support
- General customer care functions
The project involves 8 Airlines under one campaign.
📅 Contract Duration
The contract is valid for a period of 2 Years.
💰 Payout Structure
- Fixed Payout: 1300 SGD per agent
- Payment Cycle: Every month on the 25th day
📌 Service Bond Fees
A service bond of 3.2 Lakhs is required for 10 seats.
📝 Documentation
Required documents may vary for international centers based on country regulations. Please ensure proper compliance during onboarding.
📩 Next Steps
Please review the attached document for detailed information. If you have any queries, feel free to contact us at any time.