💬 Project Name: Chat Support
This is a US Non-Voice Customer Care Project for an American e-commerce company. The contact center will manage customer queries through live chat, focusing on product inquiries, complaints, refunds, and sales offers.
📝 Description of Work
Agents will handle inquiries such as:
- Product inquiries & shipment complaints
- Wrong product delivered / return requests
- Refund queries & registration of refund requests
- New or upcoming sales, offers, and bulk buying offers
🌟 Project Highlights
- Client: American retailing company (E-commerce)
- Seats: Minimum 10 agents (8-hour shift, 6 days a week)
- Payout: $5 USD per agent/hour
- Monthly Earnings: $1200 USD * 26 days = 31,200 USD (for 10 seats)
- Advance Payout: 25% available
📌 Requirements & Procedure
- Company Proofs (Pvt. Ltd / Partnership / Proprietorship / Ltd)
- Director/Owner Proofs & Company Profile
- DOT License
- NDA & SLA signing before onboarding
- 8 Days online training provided by the client
- Training expenses (travel, accommodation) covered by client
📊 Quality Parameters
- Minimum 84.99% quality score required
- AHT: Maintain 3.20 – 4.5 minutes per chat
- CSAT: 100% customer satisfaction target (minimum 85%)
- 24x7 seamless handling with attendance & performance tracking