IT Consultancy

IT assessment and strategic planning

Assessing the maturity of your IT delivery and ITSM processes.
Defining the current value your IT brings to the enterprise and determining the gaps with the desired state of your IT.
Devising a comprehensive growth strategy based on your current IT maturity.

Infrastructure management consulting

Assessing the existing IT infrastructure components and software, identifying issues like low performance, underutilized cloud resources, or security vulnerabilities.
Analyzing infrastructure management policies and processes and defining their weaknesses.
Setting improvement objectives. Designing a new infrastructure or its components.
Creating new infrastructure management policies and processes (e.g., capacity management, backup and disaster recovery).
Selecting new technologies and tools and providing guidelines on their setup and integration with the existing systems.

Incident management consulting

Evaluating the current incident management practices, processes, and tools to identify areas for improvement.
Revamping incident management: support tiers, a collaboration matrix, escalation policies and procedures, user-friendly incident reporting, and rules for case classification and prioritization.
Offering recommendations on the team composition and devising performance metrics (KPIs) to measure process and team effectiveness.
Devising a security incident management plan.

Problem management consulting

Analyzing the current problem management processes and their outcomes, defining the recurring issues or roadblocks preventing stable IT delivery.

Devising policies on detecting and handling problems, defining relevant IT teams and roles, and selecting tools for early problem detection and prevention.

Establishing a problem management framework to help your IT team identify the root causes of incidents, prevent repeat issues, and eliminate critical failures.

Change management consulting

Devising infrastructure change management policies and processes to minimize change failure rate, avoid unnecessary changes, and thoroughly document IT infrastructure evolution.

Conducting risk assessments for proposed large-scale changes, identifying their potential impacts on infrastructure and IT processes, and proposing low-risk, cost-efficient change strategies.

Request management consulting

Designing procedures and tools for employees to submit requests and access self-help resources, including FAQs and guides.

Revamping the request handling procedures to enable smooth and reliable help desk operations.

Evaluating and implementing the most suitable ticketing tools to optimize the help desk's performance.

Knowledge management consulting

Designing a structured and transparent IT knowledge management framework, including processes and tools for knowledge creation, storage, sharing, and maintenance.

Implementing version control to ensure that employees always work on the latest document version, can access previous drafts, and revert to any version when necessary.

IT department management

1. Planning the skills and IT department composition required to address identified ITSM problems, like poor request and incident management, infrastructure downtime, lack of a centralized knowledge base, etc.
2. Mapping out the IT HR strategy considering the company's current growth rate and the projected needs for the next 1-5 years.
3. Identifying staff skill gaps and providing knowledge transfer or training for the in-house team and new hires.
4. Evaluating the costs and benefits of different sourcing models (e.g., hiring vs. outsourcing).
5. Planning and prioritizing IT department tasks and projects based on their importance and resource constraints.

Asset management consulting

1. Developing or revising the process of ordering assets (hardware, consumables) and order fulfillment.
2. Optimizing asset maintenance and inventory management processes.
3. Suggesting fitting software solutions to automate the abovementioned processes.

Cloud consulting

Evaluating the current IT infrastructure and business processes to determine the cloud adoption needs.
Suggesting the best-fitting cloud providers (e.g., AWS, Microsoft Azure, GCP) and deployment options.
Preparing a risk mitigation plan for cloud adoption.
Cloud security planning and assessment.

Compliance assessment

Reviewing security and quality assurance policies and procedures (e.g., for HIPAA, GDPR, SOC 2, ISO 27001).
Conducting thorough security testing of software and IT infrastructure, identifying areas of incompliance.
Evaluating employees' familiarity with applicable standards and regulations.
Providing remediation guidance and hands-on support to fix the identified gaps.

Cloud migration

Planning, designing, and carrying out the migration of apps, data, or IT infrastructure components to the cloud.
Designing and implementing CI/CD pipelines to ensure a smooth and efficient transition to the cloud.
Preparing the test strategy and performing manual and automated testing of the cloud environment to ensure its reliability.

Managed IT services

Monitoring, troubleshooting, and evolving any or all components of IT infrastructure and applications.
Managing and optimizing cloud infrastructure, ensuring its scalability, security, and cost-effectiveness.
Providing multi-tier request and incident handling related to IT infrastructure and applications.
Designing and maintaining IT security infrastructure.